Technology Support Specialist II

Job overview

The Technology Support Specialist II role is onsite in Le Mars, IA. Compensation is not specified. The position supports Northwest Area Education Agency staff in using and maintaining technology, including hardware, software, networks, data systems, and applications. The role exists to keep staff technology functional and to help the agency use systems that meet its operational needs. It responds to support requests, maintains and configures devices, develops user-specific applications, and trains employees on technology tools.

What you'll do

• Support implementation of the agency’s technology plan
• research solutions and make recommendations to the IT director
• develop user-specific applications
• work with staff to identify data and information-processing needs
• maintain devices and troubleshoot technology issues
• respond to support requests
• support computers, Chromebooks, peripherals, and audiovisual equipment
• upgrade and configure user devices
• assist with operating-system deployment
• train employees and technology staff on applications and devices.

What we're looking for

Skills & competencies

technology support specialist ii

it support

hardware support

software support

network systems

application development

mac ios

google products

le mars ia

northwest area education agency

Work arrangement

• Weekend coverage required

Why this role

Requires two-year post-secondary education or equivalent technical training/certification plus two years of computer and technology support experience; Mac iOS, Google products, and basic scripting knowledge are specified.

About the employer

Northwest Area Education Agency is hiring for this role. Industry: Administration of Education Programs. Sector: 92.