Customer Service Representative (On-site)

Job overview

The Customer Service Representative role is onsite in Washington, DC. Compensation is $41,000–$53,000. The role supports a 24/7 contact center handling traveler inquiries about government-managed applications, re-entry, visa renewal services, and other travel and immigration topics. The representative provides accurate, policy-based responses and records customer interactions. This work helps travelers understand procedures and routes reportable communications to the appropriate department.

What you'll do

• Respond to live inquiries using approved reference materials
• address customer questions and concerns in emails using government-approved templates
• enter information accurately in the customer database
• categorize contacts, record resolutions, and add relevant notes
• route reportable communications
• provide referrals and clarify policies and procedures
• provide general travel assistance information
• explain how to file claims with the government.

What we're looking for

Skills & competencies

customer service representative

washington dc

techop solutions international

24/7 contact center

traveler support

government applications

visa renewal services

travel assistance

customer database

bachelor’s degree required

u.s. citizenship required

$41,000–$53,000

Work arrangement

• Weekend coverage required

Benefits & perks

• The stated wage range includes health and welfare benefits
• specific benefit details are not listed.

Why this role

Requires U.S. citizenship, security eligibility, a bachelor’s degree, and at least two years of customer service experience.

About the employer

TechOp Solutions International is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.