Bilingual Call Center Agent – Service

Job overview

The Bilingual Call Center Agent – Service role is an onsite position in Houston, TX; compensation is not specified. The role supports Team Gillman’s Service Business Development Center and its customer service and retention work. The agent helps customers arrange service and retention appointments, follows up on leads, and supports a positive customer experience. The position contributes to the dealership group’s efforts to maintain customer relationships and satisfaction.

What you'll do

• Receive service messages, texts, and leads and return calls
• identify customer needs and schedule appointments
• make outbound calls, texts, and emails
• confirm appointments
• follow up after visits when applicable
• handle service retention leads
• and set, confirm, and follow up on appointments as needed.

What we're looking for

Skills & competencies

call center agent

bilingual

customer service

houston tx

team gillman

service business development

appointment scheduling

customer retention

automotive

full health benefits

401(k)

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life benefits
• 401(k) with company match
• employee discounts
• personal development.

Why this role

The listing states no late nights, early mornings, or major holidays, and says employees choose which Saturdays to work twice a month. Bilingual Vietnamese, Spanish, or Arabic is preferred but not required.

About the employer

Team Gillman is hiring for this role. Industry: New Car Dealers. Sector: 44.