Service Advisor/Writer

Job overview

The Service Advisor/Writer role is onsite in Laurel, MD; compensation is not specified. The position is in the Service department at Old Glory Harley-Davidson. The role coordinates customer vehicle intake, service needs, repair estimates, and job-status communication. It supports timely, quality service by coordinating with technicians and the parts department, keeping repair orders complete, and addressing customer questions and concerns.

What you'll do

• Intake customer vehicles and identify service needs
• complete repair orders
• estimate costs and completion times and communicate them to customers
• review work in progress for quality and timeliness
• help identify parts and coordinate with the parts department
• notify customers about changes, delays, or additional work
• handle customer calls and complaints
• promote relevant additional services.

What we're looking for

Skills & competencies

service advisor/writer

service department

customer service

repair orders

service estimates

motorcycle service

parts coordination

laurel md

old glory harley-davidson

driver’s license

motorcycle endorsement

weekend availability

evening schedule

Work arrangement

• Weekend coverage required

Why this role

The posting requires a valid driver’s license and motorcycle endorsement and states that the schedule may include weekends, holidays, and evenings.

About the employer

Old Glory Harley-Davidson is hiring for this role. Industry: Motorcycle, ATV, and All Other Motor Vehicle Dealers. Sector: 44.