Service Advisor

Job overview

The Service Advisor role is onsite in Saint Charles, Illinois. Compensation is not specified. Hawk Ford of Saint Charles is part of an automotive group with dealership locations across Illinois and emphasizes customer satisfaction and community engagement. The advisor serves as the primary contact for automotive service and repair matters, translating customer needs for technicians and arranging appropriate work. By explaining service options and keeping customers informed, the role supports effective service delivery and customer satisfaction.

What you'll do

• Consult with customers and interpret their needs for technicians
• use customer service and sales skills to support sales
• serve as the primary contact for automotive service and repair matters
• understand customer concerns and arrange appropriate service
• prioritize required services and offer options
• manage service expectations for customers and technicians
• update customers on repair needs and completion times.

What we're looking for

Skills & competencies

service advisor

automotive service

customer service

vehicle repair

dealership

sales

saint charles il

hawk ford

full-time

cdk preferred

401(k) match

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) employer match
• dental, health, and vision insurance
• employee discount
• flexible schedule
• health savings account
• employer-paid life insurance
• paid vacation, personal days, and holidays
• referral program.

Why this role

Entry-level opportunity; dealership Service Advisor experience and CDK proficiency preferred; customer service, sales, follow-up, organization, and multitasking skills are emphasized.

About the employer

Hawk Ford of St Charles is hiring for this role. Industry: New Car Dealers. Sector: 44.