Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Englewood, CO, with regular shifts available between 7:00 AM and 5:30 PM, Monday through Friday. Compensation is $22.75–$29 per hour. The role supports Vortex Doors’ commercial and industrial door installation and repair services. As a first point of contact, the representative responds to customer inquiries, schedules service, and dispatches vehicles and personnel. Accurate records and clear communication help coordinate service requests and provide customers with a positive experience.

What you'll do

• Respond to customer inquiries by phone and email
• provide information and service assistance
• identify customer needs and schedule appropriate services
• escalate complex issues
• maintain accurate customer interaction records
• dispatch vehicles and coordinate personnel based on location, urgency, and availability
• develop knowledge of products and door services.

What we're looking for

Skills & competencies

customer service representative

customer support

phone and email

service scheduling

dispatch

commercial doors

industrial doors

englewood co

vortex doors

$22.75–$29/hour

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive health benefits
• 401(k) match
• eight company-paid holidays
• paid time off
• career advancement opportunities
• recognition and rewards.

Why this role

The posting specifies office-based work at the service center, regular shifts between 7:00 AM and 5:30 PM Monday through Friday, and a high school diploma or equivalent; an associate or bachelor’s degree is preferred.

About the employer

VORTEX INDUSTRIES, LLC. is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.