Guest Relations Specialist

Job overview

The Guest Relations Specialist works onsite in Jamul, CA. Compensation is not specified. The role supports guest service and reservations at Jamul Indian Village Development Corporation. The specialist helps guests obtain accurate information, make reservations, and resolve concerns while coordinating with internal departments. The work supports a consistent guest experience across reservations, promotions, events, and venue information.

What you'll do

• Answer calls and guest questions
• enter room and event reservations
• maintain room inventory and special-request logs
• provide information about rewards, promotions, events, and venue hours
• assist rewards players with online account troubleshooting
• communicate guest concerns to department leads
• take and route messages
• enter comment-card information.

What we're looking for

Skills & competencies

guest relations specialist

jamul ca

jamul indian village

guest service

hospitality

reservations

room inventory

guest relations

telephone etiquette

rewards program

evenings

weekends

holiday shifts

Work arrangement

• Weekend coverage required

About the employer

Jamul Indian Village Development Corpora is hiring for this role. Industry: Casino Hotels. Sector: 72.