Call Center Agent (Work From Home)

Job overview

The Call Center Agent (Work From Home) role is remote, with mandatory initial in-person training at the company’s Erie, PA office. Compensation is not specified. Expivia Interaction Marketing Group is seeking customer service representatives for its team. The agent supports customers by responding to inquiries across communication channels, resolving complaints, documenting interactions, and coordinating with colleagues. The work contributes to customer satisfaction and professional support.

What you'll do

• Maintain a positive, empathetic, and professional approach
• respond promptly to customer inquiries through various channels
• acknowledge and resolve complaints
• record customer interactions, transactions, comments, and complaints
• coordinate with colleagues
• provide feedback on customer-service processes
• support customer satisfaction.

What we're looking for

Skills & competencies

call center agent

work from home

remote

erie pa training

customer service

customer support

customer inquiries

complaint resolution

interaction records

communication

full-time

expivia

Work arrangement

• Weekend coverage required

Why this role

Work-from-home position with mandatory initial in-person training in Erie, Pennsylvania; the employer notes potential internal advancement into management, human resources, and client service roles as the organization grows.

About the employer

Expivia Interaction Marketing Group Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.