Sales and Service Manager, AVP

Job overview

The Sales and Service Manager, AVP role is onsite in Wakefield, MA, with compensation of $74,000–$100,000 per year. Northern Bank provides financial solutions, including deposits, loans, and payment and collections services, to customers and businesses. The manager oversees branch operations, service quality, and sales production while developing staff and maintaining compliance. The role supports branch growth by improving client experience, identifying sales opportunities, and building relationships with clients and community stakeholders.

What you'll do

• Oversee daily branch operations, processes, compliance, and service protocols
• manage performance metrics, staffing, scheduling, and resources
• recruit, onboard, coach, and develop staff
• handle escalated client concerns
• lead outbound calling and identify cross-sell and upsell opportunities
• maintain client relationship data and activity logs.

What we're looking for

Skills & competencies

sales and service manager

assistant vice president

branch operations

banking

client service

sales leadership

business development

wakefield ma

northern bank

$74k–$100k per year

kyc

bsa

Work arrangement

• Weekend coverage required

Why this role

Branch leadership role combining operations, client service, sales, and business development; Northern Bank is a full-service bank founded in 1960 with 12 locations serving Middlesex County communities.

About the employer

Northern Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.