Customer Service Representative, Freight Management

Job overview

The Customer Service Representative role is listed in Pittsburgh, PA, with an in-person, hybrid, or remote work location noted in the posting. Compensation is $38,000–$45,000 per year. Target Freight Management is a third-party logistics company providing customized freight solutions to multiple industries. The representative supports customer experience and company revenue by resolving service issues and coordinating shipment activity. The role maintains customer relationships while helping customers and carriers move freight through the logistics process.

What you'll do

• Maintain customer relationships and understand customer demands
• resolve and follow up on service problems
• manage incoming calls and emails
• file and resolve claims
• route shipments and prepare bills of lading
• track shipments on carrier sites
• escalate customer and carrier issues
• assist with training new team members and managing the customer service queue.

What we're looking for

Skills & competencies

full-time

customer service representative

freight management

pittsburgh pa

third-party logistics

shipment tracking

claims resolution

bills of lading

customer relations

carrier coordination

monday to friday

$38k–$45k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• life insurance
• short- and long-term disability
• 401(k) with employer match
• unlimited paid time off
• holiday pay.

Why this role

The posting lists in-person, hybrid, and remote work locations and an eight-hour Monday-to-Friday schedule.

About the employer

Target Freight Management is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.