Front Desk Agent — Incentive Eligible

Job overview

The Front Desk Agent role is onsite in Indianapolis, IN, with pay of $15–$17 per hour. The position supports guest services at the Sheraton Indianapolis Hotel at Keystone Crossing. The role exists to welcome and register guests, provide service throughout their stay, and settle accounts at checkout while supporting room revenue and occupancy. The agent also handles reservations, guest inquiries, hotel communications, and coordination with other departments.

What you'll do

• Greet and register guests
• provide attentive service before arrival and throughout the stay
• handle check-ins, check-outs, reservations, and account settlement
• operate the telephone switchboard and front desk computer system
• answer questions about hotel services, facilities, restaurants, transportation, entertainment, and local attractions
• handle mail, messages, and packages
• coordinate with hotel departments
• assist with emergency procedures as required.

What we're looking for

Skills & competencies

front desk agent

incentive eligible

sheraton indianapolis hotel at keystone crossing

indianapolis in

onsite

guest services

hotel reservations

check-in and check-out

concierge duties

$15–$17/hour

microsoft office

weekend availability

Work arrangement

• Weekend coverage required

Why this role

Incentive eligible. Schedule may vary and include evenings, nights, weekends, and holidays.

About the employer

Sheraton Indianapolis Hotel at Keystone Crossing is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.