Patient Experience Representative

Job overview

The Patient Experience Representative role is onsite in Troy, AL. Compensation is not specified. The representative is an initial point of contact for patients at Elite DNA Therapy. This role prepares patients for appointments by completing intake and history gathering, supporting accurate registration and scheduling, and routing calls so patients receive a coordinated experience.

What you'll do

• Contact patients before appointments
• interview them to obtain medical and surgical history
• complete assigned calls
• reschedule appointments
• screen and route calls
• support accurate registration and follow-up scheduling
• pre-register and pre-certify patients
• use the electronic medical record system.

What we're looking for

Skills & competencies

patient experience

patient intake

medical history

appointment scheduling

patient registration

telephone support

electronic medical records

customer service

troy al

dna comprehensive therapy services

Work arrangement

• Weekend coverage required

About the employer

DNA Comprehensive Therapy Services is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.