Customer Care Technical Support Specialist

Job overview

The Customer Care Technical Support Specialist role is hybrid, with the posting naming St. Louis or Sedalia, MO as work locations. The schedule is Monday to Friday, 7 a.m. to 4 p.m. Central Time. The role supports Duke Manufacturing’s Technical Support team, which resolves customer issues involving hot appliances and refrigeration systems. The specialist troubleshoots equipment problems, communicates technical information to customers and internal stakeholders, and provides field-service support when needed. This work helps restore equipment performance and supports the company’s technical service standards.

What you'll do

• Troubleshoot electrical, gas, and refrigeration systems
• communicate technical information clearly to customers and internal stakeholders
• support issue resolution and field service
• read electrical schematics
• attend periodic training and coordination at either listed location
• provide hands-on customer-site support when needed.

What we're looking for

Skills & competencies

technical support

customer care

hybrid

st. louis mo

sedalia mo

duke manufacturing

hvac

refrigeration

electrical systems

commercial kitchen equipment

monday–friday

7 a.m.–4 p.m. central

Work arrangement

• Weekend coverage required

Why this role

Hybrid arrangement; periodic travel between St. Louis and Sedalia for training and coordination, with exceptional travel to customer sites.

About the employer

Duke Manufacturing is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.