Customer Success Manager

Job overview

The Customer Success Manager role is hybrid remote, with the listing identifying Santa Barbara, CA. Compensation is $80,000–$95,000 per year, plus a variable commission plan of $20,000–$23,750 and an RSU award. impact.com provides a commerce partnership marketing platform used by brands to manage and scale partnerships. The role helps top clients use impact.com’s software suite effectively through account monitoring, regular check-ins, relationship building, training, product support, and coordination when technical issues or feature requests arise.

What you'll do

• Provide support to top clients
• maintain proactive and reactive relationships with assigned accounts
• monitor accounts and conduct regular check-ins
• build client relationships
• provide training and product support
• delegate technical issues and feature requests appropriately.

What we're looking for

Skills & competencies

customer success manager

santa barbara ca

impact.com

full-time

hybrid remote

$80k–$95k

variable commission

rsu award

client support

account management

affiliate marketing

digital marketing

product training

flexible pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• flexible spending accounts
• 401(k)
• flexible PTO
• mental health and wellness benefit
• gym reimbursement
• RSUs
• Coursera subscription and PXA courses
• paid parental leave
• home-office technology stipend
• and monthly internet allowance.

Why this role

Hybrid remote arrangement; compensation includes a variable commission plan and RSU award.

About the employer

Impact.com is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.