Customer Service Representative, Service Business Development Center

Job overview

The Customer Service Representative, Service Business Development Center (BDC), is an onsite role in Jacksonville, FL. Compensation is not specified; the posting describes pay as highly competitive with bonus and performance-based incentives. Beaver Chevrolet’s service team supports customers with service appointments and inquiries. The role serves as an initial contact for service customers, coordinating appointments and follow-ups across phone, online, text, and email channels. It helps maintain clear communication between customers and service advisors and supports a positive service experience.

What you'll do

• Answer inbound service calls and schedule appointments
• make outbound follow-up calls about missed appointments, declined services, and maintenance reminders
• manage online, text, and email appointment requests
• record customer interactions in the CRM
• coordinate with service advisors
• conduct customer satisfaction follow-ups
• and provide friendly, professional service.

What we're looking for

Skills & competencies

customer service representative

service bdc

automotive service

appointment scheduling

inbound calls

customer follow-up

crm

jacksonville fl

beaver chevrolet

performance incentives

medical insurance

401(k)

paid vacation

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, life, and disability insurance
• flexible spending plan
• 401(k)
• paid vacation
• paid birthday off
• employee purchase and service discount
• flexible schedules
• and team outings.

Why this role

The posting lists medical, dental, life, and disability insurance; flexible spending plan; 401(k); paid vacation; paid birthday off; employee purchase and service discount; flexible schedules; and team outings.

About the employer

Beaver Chevrolet is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.