Customer Relations Manager

Job overview

The Customer Relations Manager role is onsite in Frisco, Texas. Compensation is not specified; the posting describes a competitive wage. Stonebriar Chevrolet is adding this position to work with its sales staff and report to the General Manager. The manager supports a strong customer experience at vehicle delivery and through post-sale follow-up. The role coordinates customer issue resolution, follows established processes, and holds sales staff accountable for timely follow-through and customer satisfaction.

What you'll do

• Work with customers at vehicle delivery and during post-sale follow-up
• handle customer concerns and work toward resolution
• schedule and follow processes
• hold salespeople accountable for processes and timely issue resolution
• help maintain customer satisfaction above manufacturer requirements
• work with the sales team and report to the General Manager.

What we're looking for

Skills & competencies

customer relations manager

customer experience

customer follow-up

issue resolution

automotive dealership

frisco tx

stonebriar chevrolet

sales team

customer satisfaction

health insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance and 401(k).

Why this role

New position expected to evolve over time. Dealership experience preferred but not required. Health insurance and 401(k) listed.

About the employer

Stonebriar Chevrolet is hiring for this role. Industry: Motorcycle, ATV, and All Other Motor Vehicle Dealers. Sector: 44.