Account Manager II — Client Payroll and HR Support

Job overview

The Account Manager II — Client Payroll and HR Support role is onsite in Schaumburg, IL, and pays $30 per hour. Paylocity provides cloud-based human resources and payroll software solutions. As the primary contact on a dedicated client support team, the account manager troubleshoots payroll and HR system issues, coordinates with technical experts, and follows cases through resolution. The role supports client satisfaction and retention while meeting service and performance metrics.

What you'll do

• Troubleshoot and resolve client issues, escalating when needed
• prioritize timely solutions
• collaborate with technical experts
• document issues and follow payroll policies
• navigate Paylocity products and partner systems
• maintain product knowledge
• and communicate with clients through phone, Zoom, and email.

What we're looking for

Skills & competencies

account manager ii

client support

payroll systems

hr software

issue resolution

customer relationships

schaumburg il

$30/hr

in-office

paylocity

client retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability insurance
• 401(k) match
• additional perks supporting employees, families, and finances.

Why this role

The posting specifies a 100% in-office arrangement, five days per week, with no remote or hybrid option.

About the employer

Paylocity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.