IT Support Desk Technician II

Job overview

The IT Support Desk Technician II works onsite at a Heartland Business Systems client in Denver, CO, with an annual base salary range of $56,600–$63,100. The role is part of HBS’s managed services team and provides IT support for multiple customers. The technician responds to support requests, monitors customer systems, performs maintenance, and documents technical information. This work helps maintain customer networks and systems and resolve issues within managed-services service-level agreements.

What you'll do

• Respond to critical and non-critical ticket alerts
• monitor and work client-submitted tickets
• acknowledge and respond according to managed-services SLAs
• participate in a phone queue
• review client reports and provide resolutions
• escalate tickets
• perform proactive maintenance on switches, firewalls, routers, servers, and workstations
• provide remote application and hardware support
• monitor networks, systems, backups, and security appliances
• maintain technical documentation
• train customers or colleagues
• participate in an after-hours and weekend on-call rotation every 8–10 weeks.

What we're looking for

Skills & competencies

it support desk technician ii

heartland business systems

denver co

onsite

$56.6k–$63.1k/year

managed services

ticket support

windows server

network administration

firewall

customer support

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance, company-paid long-term disability, paid vacation and sick leave, company-recognized holidays, 401(k) with company contribution, growth opportunities, personal development, and work-life balance.

Why this role

The role is onsite at an HBS client and includes an after-hours and weekend on-call rotation every 8–10 weeks, with additional compensation.

About the employer

Heartland Business Systems, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.