Junior Customer Service Technician — Remote

Job overview

The Junior Customer Service Technician role is fully remote. Pay is $18.50 per hour. The position serves as the front line between users and technical teams, helping users resolve system-related questions and technical issues.

What you'll do

• Respond to user questions and basic technical issues
• follow guides and scripts to resolve common problems
• document issues and track them through resolution
• escalate complex problems to engineering or support teams
• help identify recurring issues and flag patterns
• and learn system functions to improve troubleshooting over time.

What we're looking for

Skills & competencies

junior customer service technician

remote

entry-level

technical support

user support

issue documentation

troubleshooting

escalation

public trust eligibility

razor talent

$18.50/hr

training provided

medical insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• life and disability insurance
• 401(k) options
• paid time off
• paid holidays.

Why this role

Entry-level applicants are welcome, no prior technical support experience is required, and training is provided. Applicants must be eligible to obtain a Public Trust or similar clearance. Benefits listed include medical, dental, and vision insurance, life and disability insurance, 401(k) options, paid time off, and paid holidays.

About the employer

Razor Talent is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.