Credit and Collections Representative
Compensation
$18/hr
Employment type
Full-time
Work setting
On-site
Location
Amarillo, TX
Schedule
Day shift
Posted
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Job overview
The Credit and Collections Representative is an onsite role based in Amarillo, TX. The starting pay is $18.00 per hour, supporting Xcel Energy's residential customer service and debt management efforts. This role is responsible for resolving complex customer inquiries and negotiating payment arrangements for past-due utility accounts. The representative balances customer satisfaction with business goals by providing tailored solutions and educating customers on energy products and services.
What you'll do
- Delivers customer service via phone.
- Negotiates payment arrangements for past-due balances.
- Optimizes collection protocols.
- Resolves customer disputes.
- Participates in on-call rotations for emergency situations.
- Processes critical orders.
What we're looking for
- Skills & competencies
- full-timeday shiftamarillo txxcel energycollectionscustomer serviceutility$18/hronsiteno degree required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Spot On Bonus, medical/dental/vision, pension, 401(k), PTO, parental leave.
Why this role
Requires 18 months of customer service experience; bilingual Spanish proficiency is highly desirable.
About the employer
Xcel Energy is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.
Additional details
- Industry sector
- 92
- Industry
- Regulation and Administration of Communications, Electric, Gas, and Other Utilities
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: f6720c7f-2b4b-453b-aeff-924507c6674a