Clinical Client Success Manager

Job overview

The Clinical Client Success Manager role is a hybrid opportunity listed in Carolina, NC. Compensation is not specified. The position supports MPOWERHealth’s clinical client success initiatives and day-to-day management of clinical services. The manager oversees client accounts, onboarding, service delivery, and client reviews to strengthen engagement and retention. By coordinating across internal teams, analyzing performance, and resolving issues, the role helps clients use MPOWERHealth services effectively and meet service and business goals.

What you'll do

• Manage client accounts and communicate proactively
• onboard new clients and coordinate implementation
• develop trusted relationships with client stakeholders
• lead client meetings and reviews
• analyze operational metrics and satisfaction
• resolve service issues and escalations
• document and track service-level agreements and client information
• support renewals and identify cross-selling opportunities
• travel at least 25%.

What we're looking for

Skills & competencies

clinical client success

client account management

healthcare

revenue cycle management

client onboarding

client retention

hybrid

mpowerhealth

client reviews

service delivery

25% travel

Work arrangement

• Weekend coverage required

Why this role

Hybrid opportunity; travel expectation of at least 25%. Requires a bachelor’s degree or equivalent combination of education and experience and 3–5 years in account management or a similar role, with healthcare revenue cycle emphasis.

About the employer

MPOWERHealth is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.