Retail Operations Lead

Job overview

Retail Operations Lead in Newport News, VA. This is an onsite position. Compensation is not specified. PetSmart is a company that focuses on pets and their families, offering various benefits and development opportunities.

What you'll do

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development.
• Delegates and validates completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Execute merchandise strategies to optimize sales.
• Manages inventory levels, conducts regular audits, and analyzes sales trends.
• Assists in maintaining accurate inventory records.
• Operates point-of-sale (POS) systems.
• Maintains store standards and leads a culture of empowerment.
• Shared responsibility with store opening and closing procedures.
• Completes monthly live cycle counts.
• Responsible for pet care maintenance.
• Ensures pet parents have a positive experience with online orders.
• Supports the associate and pet parent experience.
• Responsible for taking immediate action and reports when a sick/injured pet is identified.
• Follows company Policies and Procedures.

What we're looking for

Experience

2+ years of retail supervisory experience in a customer-focused environment.

Skills & competencies

retail

operations

lead

petsmart

newport news va

full-time

merchandising

inventory management

pet care

team lead

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: New Single-Family Housing Construction (except For-Sale Builders). Sector: 23.