Service Desk Personnel – Onsite
Employment type
Full-time
Work setting
On-site
Location
Nashville, TN
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Service Desk Personnel – Onsite role is full-time and onsite in Nashville, TN; compensation is not specified. The work location is 312 Rosa Parks Avenue, Nashville, and the role supports IT service desk operations. The position handles user support requests and technical troubleshooting across devices, accounts, applications, networks, and video conferencing. Ticket management and hardware deployment help maintain users’ access to workplace technology and services.
What you'll do
- Handle a call volume of up to 30 calls per day
- administer and troubleshoot printers and print queues
- manage Active Directory tasks including password resets and account unlocks
- support iOS device setup and deployment
- troubleshoot video conferencing, networks, and applications
- provide remote support
- deploy hardware
- manage and assign tickets in ServiceNow.
What we're looking for
- Skills & competencies
- service desk personnelfull-timeonsitenashville tnnovalink solutionsit supportservicenowactive directoryprinter troubleshootingios supportnetwork troubleshootingvideo conferencing
- Work arrangement
- Weekend coverage required
Why this role
IT call center experience is preferred. The posting requires customer service skills and the ability to lift at least 50 pounds.
About the employer
Novalink Solutions LLC is hiring for this role. Industry: Other Computer Related Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Other Computer Related Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: f65ec7eb-a153-4b8d-a96a-e48c6a8a5be2