Telephone Sales Agent, Customer Support

Job overview

The Telephone Sales Agent, Customer Support role is listed in Dallas, TX, with compensation of $14.35–$17.35 per hour. MCI Careers describes openings supporting commercial and public-sector clients through customer service, technical support, and sales interactions. The role handles customer contacts, resolves inquiries and basic technical issues, processes account tasks, and supports first-contact resolution while following client program procedures and protecting confidential information.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with other departments
• complete account-management tasks and process claims
• follow scripts, policies, and procedures
• use knowledge bases and training to answer questions
• protect confidential and personal information
• escalate issues as needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

full-time

telephone sales

customer service

technical support

inbound calls

outbound contacts

account management

dallas tx

mci careers

$14.35–$17.35/hr

Work arrangement

• Weekend coverage required

Why this role

Training is provided, and the posting notes advancement opportunities in supervision, training, talent acquisition, and operations management. Schedules vary by site and program.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.