Customer Experience Coordinator — Gaithersburg, MD

Job overview

The Customer Experience Coordinator is an onsite, full-time role in Gaithersburg, MD, paying $18–$28 per hour. Veterinary Emergency Group’s hospitals provide emergency care for people and their pets, with a focus on improving the emergency experience.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts, record details, and route urgent medical calls to a doctor
• provide personalized service
• listen empathetically and resolve concerns
• update nursing staff and doctors
• explain financial options and end-of-life decisions compassionately
• process payments securely
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

gaithersburg md

onsite

full-time

$18–$28/hour

veterinary emergency

customer service

pet care

rotating nights

weekends and holidays

payment processing

veg

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one
• QPR training and access to free therapy or counseling
• possible equity eligibility after one year for eligible roles
• learning and leadership programs
• travel stipend for eligible full-time employees
• clinical student loan repayment
• paid parental leave
• flexible schedules
• referral program
• scrubs, company merchandise, and food.

Why this role

Requires at least two years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. Benefits include health and wellness coverage, learning programs, travel stipends for eligible full-time employees, paid parental leave, flexible schedules, and other listed employee benefits.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.