Customer Experience Coordinator – Veterinary Emergency

Job overview

The Customer Experience Coordinator – Veterinary Emergency role is onsite in Pinecrest, FL. Compensation is not specified. The position supports Veterinary Emergency Group’s mission of helping people and their pets when they need it most. The coordinator manages customer interactions before, during, and after hospital visits, communicating with customers and routing urgent medical calls to doctors. The role helps create a compassionate, organized experience for customers while keeping clinical teams informed and supporting payment and follow-up processes.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• address concerns empathetically
• update nurses and doctors on customer needs
• provide guidance on financial options and end-of-life decisions
• process payments
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

customer communications

urgent call routing

payment processing

pet care

pinecrest fl

veterinary emergency group

rotating nights

weekends and holidays

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one
• 401(k) match
• possible equity eligibility after one year for eligible roles
• learning programs
• travel stipend for eligible full-time employees
• clinical student loan repayment
• paid parental leave
• flexible schedules.

Why this role

Requires 2+ years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. Hospitals operate 24/7, 365 days a year.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.