Customer Service Representative

Job overview

The Customer Service Representative role is an onsite position in Wilson, NC. Compensation is $14–$16 per hour, with the opportunity to earn quarterly performance bonuses. National Finance Company provides small personal loans and serves customers through branches across North Carolina. The representative supports lending operations by assisting customers with applications, payments, and account inquiries, maintaining accurate records, and communicating about loan status. The role also includes soliciting business, processing documents, handling payments, and maintaining a safe, welcoming office.

What you'll do

• Greet customers and answer calls
• take payments and maintain the cash drawer
• solicit business
• process loan applications and calculate payments and balances
• market and sell ancillary products
• help customers complete forms
• maintain customer files
• communicate application and account status
• generate mailings
• make daily bank deposits
• maintain the office.

What we're looking for

Skills & competencies

customer service representative

full-time

wilson nc

national finance company

consumer finance

loan applications

customer accounts

payments

$14–$16/hour

quarterly bonuses

35-hour workweek

medical and dental

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, short-term disability, 401(k) with employer match, paid vacation, sick leave, and about 10 paid holidays.

Why this role

The posting describes a 35-hour workweek, generally Monday–Friday, 9 a.m.–5 p.m., with work from 9 a.m.–1 p.m. on three Saturdays in December.

About the employer

NATIONAL FINANCE COMPANY CAREERS is hiring for this role. Industry: Consumer Lending. Sector: 52.