Client Experience Manager - Real Estate Operations

Job overview

The Client Experience Manager - Real Estate Operations role is hybrid in Knoxville, TN, with approximately 80% remote work and 20% in-person responsibilities. Annual base salary is $60,000–$70,000, with a team-performance bonus opportunity. Southern Home Group describes its service as a full-service, white-glove client experience supported by clear systems and technology. The role owns the operational client journey from signed representation through closing and ongoing client follow-up. It coordinates transactions and listings, communicates milestones and next steps, manages support staff, and uses AI and automation to improve workflows and client experience while identifying risks and resolving operational issues.

What you'll do

• Manage buyer and seller transactions from contract to close, including deadlines, documentation, signatures, title, lender, inspections, appraisal, repairs, walkthroughs, and closing
• coordinate listings, vendors, marketing, launch timelines, and seller communication
• communicate milestones and next steps to clients
• manage closing gifts, reviews, post-close communication, and database updates
• manage operational support staff
• use AI, automation, and technology to improve workflows
• identify transaction risks and workflow gaps
• partner with the Director of Operations on process improvements.

What we're looking for

Skills & competencies

client experience manager

real estate operations

knoxville tn

southern home group

hybrid

$60k–$70k/year

transaction coordination

contract-to-close

client communication

ai and automation

listing management

team-performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• 10 paid government-observed holidays and 10 vacation days annually after the first 90 days
• company-provided technology, systems, training, and professional development resources. Employer-sponsored health insurance is not currently offered.

Why this role

Hybrid arrangement with approximately 80% remote work and 20% in-person responsibilities; team-performance bonus opportunity; active real estate license preferred but not required.

About the employer

Southern Home Group at Keller Williams Signature is hiring for this role. Industry: Offices of Real Estate Agents and Brokers. Sector: 53.