Client Services Manager

Job overview

The Client Services Manager role is onsite in Columbia, MO. Compensation is not specified. The manager leads GME Supply’s Client Services department and supports customer experience, team development, and business growth. The role oversees customer interactions and department operations across calls, online orders, chats, and email. It develops team members, improves processes with other departments, and helps ensure customer issues and order-related work are handled promptly and accurately.

What you'll do

• Oversee Client Services team activity and department goals
• encourage timely client interactions across phone, chat, email, and websites
• collaborate across departments to improve customer-facing systems
• monitor service quality and resolve issues
• develop and mentor employees
• oversee online order processing, calls, email tickets, and chats
• coordinate vendor communications
• oversee fraud-flagged order reviews
• collaborate on returns, receipt processing, and refunds with warehouse, accounting, and service teams.

What we're looking for

Skills & competencies

client services manager

columbia mo

gme supply

customer experience

team leadership

client support

online orders

customer service

order processing

fraud review

returns and refunds

employee development

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance with company contributions
• company HSA contributions
• additional insurance options
• free employee assistance program
• paid time off that increases with tenure
• company-paid holidays
• volunteer paid time off
• retirement options with no vesting requirements.

Why this role

The posting lists health, vision, and dental insurance with company contributions, company HSA contributions, additional insurance options, a free employee assistance program, paid time off that increases with tenure, company-paid holidays, volunteer paid time off, and retirement options with no vesting requirements.

About the employer

GME Supply is hiring for this role. Industry: Portfolio Management and Investment Advice. Sector: 52.