Service Manager

Job overview

The Service Manager role is onsite in Williston, ND. Compensation is not specified. Border Plains Equipment is an employee-owned Case IH dealership that emphasizes dependable service and support for the communities it serves. The manager leads daily service-department operations, coordinating repair workflow, scheduling, and technician productivity. The role monitors performance, supports customer satisfaction and repeat business, and mentors the service team while working with other departments on customer outreach and business objectives.

What you'll do

• Lead daily service-department operations
• manage repair-order workflow
• schedule service work and technician productivity
• coordinate with other departments on marketing and customer outreach
• monitor departmental performance against business objectives
• maintain customer service standards
• support and mentor service team members.

What we're looking for

Skills & competencies

service manager

service department

agricultural equipment

repair workflow

technician scheduling

customer service

team leadership

williston nd

border plains equipment

employee-owned

health insurance

401(k) match

paid time off

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% employee-owned
• employer-paid health insurance
• dental, vision, long- and short-term disability, and life insurance
• 401(k) with employer match
• paid time off, sick leave, and holidays
• uniforms provided.

Why this role

The posting seeks a background in agriculture or agricultural equipment and strong organizational, communication, problem-solving, and leadership skills.

About the employer

Border Plains Equipment is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.