Technical Program Manager — Service Desk & Contact Center Solutions

Job overview

The Technical Program Manager — Service Desk & Contact Center Solutions role is hybrid in Colorado Springs, CO, as stated in the job description. The posting lists a salary range of $98,900–$135,000 per year. The role supports Chronos Operations’ mission-critical government services in IT, analytics, cybersecurity, software engineering, and intelligence.

What you'll do

• Own delivery performance, staffing, service-level compliance, and client satisfaction for help desk, service desk, and call center contracts
• assess service environments and implement improvement plans
• manage remote workforces and service platforms
• monitor operational dashboards and quality
• lead client reviews and corrective actions
• contribute technical solutioning and proposals
• and drive continuous improvement and automation.

What we're looking for

Skills & competencies

technical program manager

service desk

contact center

colorado springs co

hybrid

government contracts

remote workforce management

servicenow

amazon connect

ai-assisted workflows

pmp

itil 4

$98,900–$135,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Chenega MIOS offers a broad range of benefits, professional development, and well-being programs
• specific benefit details are not provided in the posting.

Why this role

Requires a bachelor’s degree or equivalent additional experience, 5+ years of federal service desk or contact center technical management, U.S. citizenship, and ability to obtain and maintain a federal security clearance. PMP and ITIL 4 Foundation or higher are required within 120 days of start.

About the employer

Chenega Corporation is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.