Customer Success Manager

Job overview

The Customer Success Manager role is office-based in New York, NY, with compensation of $65,000–$70,000 annually. The posting describes a rapidly growing security technology company seeking to provide a white-glove onboarding experience for new clients. The manager serves as the primary contact from contract signing through onboarding, coordinating internal teams to keep implementations on track. The role maintains customer relationships, resolves issues, follows up on satisfaction, and identifies ways to improve the customer experience.

What you'll do

• Serve as the primary contact for new customers from contract signing through onboarding
• guide clients through onboarding
• build long-term relationships
• coordinate internal teams and implementation timelines
• communicate updates and resolve issues
• follow up after onboarding
• attend trade shows and occasionally visit customer sites
• identify customer experience improvements.

What we're looking for

Skills & competencies

customer success manager

new york ny

abconsulting bk nyc

$65k–$70k/year

security technology

client onboarding

customer relationships

implementation coordination

customer experience

account management

trade shows

customer visits

office-based

Work arrangement

• Weekend coverage required

Why this role

Occasional travel for trade shows and customer visits is stated; the posting lists a $70,000 figure in its description and a $65,000–$70,000 range in the feed.

About the employer

ABConsulting BK NYC LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.