Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Auburn Hills, MI; compensation is not specified. The agent supports front desk operations at Hampton Inn - Auburn Hills North and helps provide a positive guest experience from arrival through departure. The role manages check-ins, check-outs, reservations, payments, and guest requests while coordinating with housekeeping, maintenance, and management. It contributes to smooth hotel operations by maintaining accurate records, addressing guest concerns, and following hotel procedures.

What you'll do

• Welcome guests
• process check-ins, check-outs, reservations, room assignments, payments, and requests
• answer calls and guest inquiries
• provide information about hotel services and local attractions
• address concerns
• communicate with housekeeping, maintenance, and management
• maintain records and an organized front desk
• follow safety, security, privacy, and cash-handling procedures.

What we're looking for

Skills & competencies

front desk agent

hotel

guest services

check-in

check-out

reservations

customer service

auburn hills mi

hampton inn auburn hills north

flexible schedule

training available

Work arrangement

• Weekend coverage required

Why this role

Previous hotel experience is preferred but not required; the posting says the employer is willing to train the right candidate.

About the employer

Hampton Inn - Auburn Hills North is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.