Manager, Product Expert

Job overview

The Manager, Product Expert role is listed for the United States; the posting does not specify a city or state or a remote arrangement. The annual base compensation range is $132,000–$155,000. The position is in LiveRamp’s Marketing and Advertising Solutions, Product department and supports customer-facing technical assistance for its data collaboration products.

What you'll do

• Provide advanced technical support and own customer issues through resolution
• develop product knowledge to provide accurate support
• create and maintain knowledge base and troubleshooting documentation
• collaborate with engineering and product teams to resolve defects and advocate for improvements
• mentor and guide junior support engineers.

What we're looking for

Skills & competencies

product expert

customer support

technical support

customer success

product troubleshooting

knowledge base

product feedback

mentoring

sql

python

data collaboration

$132,000–$155,000/year

liveramp

Work arrangement

• Weekend coverage required

Why this role

The posting title is Manager, Product Expert, while the description outlines a Senior Customer Support Engineer role; preferred experience includes SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, and data clean rooms.

About the employer

LiveRamp is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.