Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Elkhorn, WI, and is full-time. The posting lists pay of $18–$22 per hour. The role supports Adams, Inc., which provides residential, commercial, and smart-home electrical, plumbing, HVAC, and backup-power services. The representative coordinates customer requests and technician schedules to support timely service delivery. The role manages customer communications, dispatch adjustments, memberships, and recurring maintenance while keeping service records and schedules current.

What you'll do

• Handle 50 or more customer interactions daily
• respond to information requests and follow up on sales leads
• schedule and dispatch technicians based on priority, location, and availability
• monitor service calls and adjust schedules
• communicate job details and updates to technicians
• assist with route optimization
• respond promptly to urgent requests
• manage membership renewals and inquiries
• schedule recurring maintenance
• update ServiceTitan and monitor scheduling expectations.

What we're looking for

Skills & competencies

customer service representative

full-time

elkhorn wi

adams, inc.

$18–$22 per hour

onsite

customer communications

technician dispatch

service scheduling

membership management

servicetitan

monday–friday daytime hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• employer-match 401(k)
• paid time off
• paid holidays
• training and development
• and advancement opportunities.

About the employer

Adams, Inc. is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.