Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Detroit, MI, with pay of $19–$20.50 per hour. This full-time position supports front desk operations at Double Tree by Hilton Fort Shelby. The supervisor leads and develops front desk staff while overseeing guest services, daily operations, and service standards. The role helps deliver efficient hotel operations and positive guest experiences.

What you'll do

• Lead, hire, train, coach, and hold front desk staff accountable to hospitality and Hilton standards
• oversee check-in/check-out, guest accounts, cash handling, payroll monitoring, and shift coverage
• resolve guest concerns
• promote Hilton Honors enrollment and upsell rooms and amenities
• maintain supplies and records
• support safety procedures and collaborate with hotel departments.

What we're looking for

Skills & competencies

front office supervisor

detroit mi

double tree by hilton fort shelby

guest services

hotel operations

front desk leadership

guest experience

hilton honors

cash handling

full-time

day shift

$19–$20.50/hr

Work arrangement

• Weekend coverage required

Why this role

Includes rotating Manager on Duty shifts and support for Café operations.

About the employer

Double Tree by Hilton Fort Shelby - Detroit, Michigan is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.