Front Office Agent

Job overview

The Front Office Agent role is onsite in Tucson, AZ. Compensation is not specified. The position supports guest services at Loews Ventana Canyon Resort, a luxury resort with guest rooms, dining, spa, recreation, and event spaces. The agent creates a welcoming and smooth guest experience from arrival through departure. By handling registration, room assignments, payments, inquiries, and checkout while coordinating with other departments, the role supports the resort’s daily guest-service operations.

What you'll do

• Greet and register guests
• assign rooms based on preferences and requests
• verify credit and payment information
• promote hotel services, amenities, and local attractions
• respond to inquiries and resolve issues
• stay informed about events, group bookings, and banquet orders
• complete checkout and cash transactions
• maintain the Front Desk and lobby appearance
• handle emergencies with attention to guest and team safety
• attend required training and meetings.

What we're looking for

Skills & competencies

front office agent

guest services

hotel hospitality

tucson az

loews ventana canyon resort

guest check-in

guest check-out

room assignments

payment handling

guest inquiries

resort operations

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits
• 401(k) with company match
• paid sick days, vacation, holidays, and bereavement
• tuition reimbursement
• pet insurance
• team member hotel rates and discounts
• complimentary meals while working
• golf discount
• community volunteer opportunities. Benefits may vary by position and eligibility.

Why this role

Resort role with team member hotel rates, complimentary meals while working, tuition reimbursement, and training and development opportunities.

About the employer

Loews Ventana Canyon Resort is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.