Customer Service Representative

Job overview

The Customer Service Representative role is an onsite, full-time position at 415 Keokuk Street in Lincoln, IL. Compensation is not specified. The role supports the locally owned MBR Management franchise of Domino’s and its customer service operations. The representative answers customer calls, provides product and policy information, processes orders and transactions, resolves complaints, and records interactions in a CRM system. The role helps customers receive accurate, responsive support while coordinating with teammates and sharing recurring issues.

What you'll do

• Answer incoming calls
• provide information about products, services, and policies
• process orders, returns, and exchanges
• resolve complaints and escalate complex issues
• maintain CRM records
• collaborate with team members
• communicate common customer issues
• participate in training
• maintain an organized workspace.

What we're looking for

Skills & competencies

customer service representative

phone support

order processing

complaint resolution

crm

domino’s franchise

lincoln il

415 keokuk street

paid training

food discount

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible hours, competitive wages, employee food discount, advancement opportunities, and paid training.
• Health, dental, and vision insurance after 60 days, voluntary accident and critical illness coverage, flexible spending accounts, and 401(k) contribution are listed for full-time drivers.

Why this role

The posting lists flexible hours, paid training, food discounts, and advancement opportunities. Evening and weekend shifts may be required.

About the employer

Domino's Franchise is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.