Service Advisor

Job overview

The Service Advisor role is onsite in Ellicott City, MD, with annual compensation of $50,000–$100,000. J.B.A. Infiniti is seeking a customer-focused advisor to connect customers with its service team and support a premium vehicle ownership experience. The role guides customers through vehicle repairs and maintenance, from documenting concerns and explaining recommendations to tracking repair progress and coordinating with technicians and parts personnel. Accurate repair orders, clear updates, and attentive service help maintain customer satisfaction and efficient service operations.

What you'll do

• Greet service customers
• document vehicle concerns
• explain recommended maintenance and repairs
• monitor repair progress and provide updates
• manage repair orders
• coordinate with technicians and parts personnel
• assist with warranty questions, parts ordering, and repair planning
• maintain records and dealership compliance
• support customer satisfaction and technician productivity.

What we're looking for

Skills & competencies

service advisor

automotive service

customer service

vehicle repairs

maintenance recommendations

repair orders

customer satisfaction

full-time

ellicott city md

j.b.a. infiniti

health insurance

401(k) match

paid holidays

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life and AD&D insurance
• disability and supplemental insurance options
• PTO
• paid holidays
• 401(k) with company match
• employee discounts on vehicles, parts, and services
• ongoing training and professional development.

Why this role

Annual compensation combines weekly salary and monthly commission payments; luxury-brand experience is a plus.

About the employer

J.B.A. Infiniti is hiring for this role. Industry: New Car Dealers. Sector: 44.