Complaint Investigation Support Specialist

Job overview

The Complaint Investigation Support Specialist role is onsite in Rensselaer, NY; compensation is not specified. The position supports a biotechnology client focused on developing medicines for patients with serious diseases. The specialist investigates product complaints and reviews batch records and complaint trends to identify potential root causes and corrective and preventive action opportunities. This work supports the client's quality investigation process and follow-up in its electronic quality management system.

What you'll do

• Conduct product complaint investigations to identify root causes and CAPA opportunities
• evaluate batch records for contributing factors within established complaint categories
• investigate complaint trend excursions
• submit EQMS investigation extensions as required.

What we're looking for

Skills & competencies

complaint investigation

quality assurance

rensselaer ny

eclaro

root cause analysis

capa

batch record review

complaint trends

eqms

biotechnology

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) retirement savings plan
• pretax commuter benefits
• eligibility to purchase medical, dental, and vision insurance through ECLARO.

Why this role

Root cause and CAPA experience, batch record review, and complaint trending are sought. Biologics fill/finish and device complaint investigation experience are listed as pluses.

About the employer

ECLARO is hiring for this role. Industry: Research and Development in Biotechnology (except Nanobiotechnology). Sector: 54.