Hotel Front Desk Manager

Job overview

The Hotel Front Desk Manager role is onsite in Baltimore, MD, with compensation of $59,000–$64,000 per year. Renaissance Baltimore Harborplace Hotel is located on Baltimore’s Inner Harbor and offers guest rooms, event space, and on-site amenities. The manager leads daily front desk operations and staff to support a smooth guest experience. The role combines guest relations, staff supervision, administrative work, and coordination with other hotel departments to maintain service standards and support room revenue.

What you'll do

• Manage guest registration, room assignments, and checkout
• resolve guest complaints
• supervise, train, and schedule front desk, bell/door, and concierge staff
• assist with payroll, evaluations, and reporting
• support room revenue through upselling and rate monitoring
• coordinate with housekeeping, maintenance, and security.

What we're looking for

Skills & competencies

hotel front desk manager

hotel operations

guest services

front office

baltimore md

renaissance baltimore harborplace hotel

staff supervision

guest relations

room revenue

full-time

$59k–$64k/year

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off, holidays, and sick leave
• professional development and training
• career advancement
• employee recognition and reward programs.

Why this role

The hotel offers health, dental, and vision insurance; paid time off, holidays, and sick leave; professional development; career advancement; and employee recognition programs.

About the employer

Renaissance Baltimore Harborplace Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.