Technical Support Analyst

Job overview

The Technical Support Analyst role is onsite in Elkin, NC, supporting onsite and remote end users. The posting states an annual gross salary of $62,000, which may vary based on experience, education, and skill set. The role provides Level I support through the IT help desk. The analyst resolves and escalates user support tickets, prepares devices and workstations, and maintains user accounts and enterprise applications so associates can use their technology and workplace systems.

What you'll do

• Set up or replace workstations and document tasks or tickets
• provide Level I support to onsite and remote users
• triage, communicate, escalate, and resolve help desk tickets
• coordinate hardware repair or replacement with vendors
• maintain user accounts and computers in Active Directory and archive user data
• configure Windows computers and mobile devices
• troubleshoot hardware and peripherals
• install, configure, and support Microsoft 365 and Adobe Creative Suite.

What we're looking for

Skills & competencies

technical support analyst

it support

level i support

help desk

hardware troubleshooting

microsoft 365

active directory

elkin nc

irium

$62,000/year

onsite support

remote user support

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree in Computer Information Systems or a related field, more than one year of IT help desk, support, or customer service experience, and knowledge of a ticketing system.

About the employer

Irium - Mexico is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.