IT Support Desk Technician

Job overview

The IT Support Desk Technician role is 100% onsite in Plano, TX. Compensation is not specified. The 20 is a nationwide managed service provider supporting businesses and IT service companies with technology solutions. The technician resolves client technology issues through a ticket queue, remote connection tools, and documented procedures. The role helps maintain timely support across workstations, devices, software, hardware, and related business technology.

What you'll do

• Identify, analyze, and resolve common issues involving workstations, mobile devices, operating systems, software, hardware, and peripherals
• manage the ticket queue
• support customers using remote connection software
• document customer interactions
• follow standard operating procedures and knowledge-base articles
• meet or exceed KPI goals
• and troubleshoot advanced desktop issues, VPN connectivity, entry-level server support, hardware, and line-of-business systems.

What we're looking for

Skills & competencies

it support desk technician

help desk

technical support

ticketing system

troubleshooting

customer support

plano tx

the 20

onsite

a+ certification or equivalent experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, supplemental coverage, HSA/FSA options, 401(k) with up to 4% match, certification reimbursement, and advancement opportunities.

About the employer

The 20 is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.