Vice President, Customer Success

Job overview

The Vice President, Customer Success role is listed in Boston, MA. The posting describes Reltio as having a distributed workforce and flexible work arrangements but does not specify this role’s work arrangement. The stated overall market range is $245,000–$300,000 USD. Reltio provides a cloud-native data platform that helps enterprises connect and govern data for operations, analytics, and AI. The vice president leads and scales the global Customer Success organization, with responsibility for customer adoption, retention, expansion, and advocacy. By defining measurable value frameworks, customer journeys, and repeatable practices, the role helps customers operationalize Reltio’s platform and achieve business outcomes.

What you'll do

• Lead and scale the global Customer Success organization
• improve renewals and reduce churn
• expand accounts through cross-sell and upsell
• improve adoption, satisfaction, and customer health
• build customer advocacy
• define value realization frameworks
• support adoption of Reltio as a system of record and data foundation for AI
• structure account alignment
• hire and develop a global team
• map customer journeys and define metrics
• create playbooks and continuous improvement processes
• participate in customer executive councils
• develop customer council strategy
• partner with Marketing on customer conferences.

What we're looking for

Skills & competencies

vice president

customer success

enterprise saas

customer adoption

gross revenue retention

data platform

ai

boston ma

reltio

$245k–$300k market range

global leadership

customer advocacy

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified.

Why this role

Executive leadership role owning gross revenue retention, customer adoption, expansion, and advocacy across a global organization.

About the employer

Reltio is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.