IT User Support Specialist

Job overview

The IT User Support Specialist works onsite in Dallas, TX, supporting end users in an inbound call-center environment for a law firm. Compensation is not specified. The role supports the law firm’s users with technical software and application issues. The specialist diagnoses user-reported problems and provides clear, step-by-step solutions for account access, application errors, and email issues. Accurate call records, follow-up, and rotating after-hours on-call coverage help maintain dependable user support.

What you'll do

• Process and record call transactions using designated tracking software
• respond to user inquiries and requests
• gather information and analyze symptoms
• diagnose and resolve hardware and software issues
• research solutions using available resources
• make scheduled callbacks when needed
• stay current on system changes and updates
• provide rotating after-hours on-call service.

What we're looking for

Skills & competencies

full-time

it support

user support

dallas tx

alliance sourcing network

law firm it

inbound call center

microsoft office

legal applications

software troubleshooting

hardware support

rotating on-call

weekend and holiday availability

Work arrangement

• Weekend coverage required

Why this role

Previous law firm IT support experience is required; knowledge of Microsoft Office and general legal applications is required. Weekend and holiday on-call availability may be needed.

About the employer

Alliance Sourcing Network is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.