Front Desk Agent

Job overview

The Front Desk Agent role is onsite at Punderson Manor Lodge in Newbury Township, OH. Pay is $15 per hour. The lodge’s front desk serves as the main point of contact for guests during their stays. The agent manages guest arrivals, reservations, and departures while responding to guest needs and coordinating with housekeeping. The role supports a smooth lodging experience by providing accurate information, maintaining booking and payment records, and addressing concerns professionally.

What you'll do

• Perform check-in and check-out tasks
• manage online and phone reservations
• register guests and assign rooms
• explain payment methods and verify credit card information
• provide information about rooms, rates, and amenities
• respond to complaints
• coordinate with housekeeping
• confirm group reservations and arrange personalized services for VIP customers and event attendees
• upsell services when appropriate
• maintain booking and payment records.

What we're looking for

Skills & competencies

front desk agent

newbury township oh

punderson manor lodge

part-time

weekends only

occasional weekday shifts

7–3 am shift

3–11 pm shift

hotel guest services

reservations

check-in and check-out

guest support

meal plan

room and retail discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Use of recreational facilities
• meal plan
• referral bonus
• room, retail, and food discounts
• free stays at other Great Ohio Lodges.

Why this role

Part-time, weekends-only position; occasional weekday shifts may apply. Shifts are 7–3 AM or 3–11 PM, as stated in the posting.

About the employer

Punderson Manor Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.