Collectors / Customer Service Specialist

Job overview

The Collectors / Customer Service Specialist role is onsite in Puerto Rico, with compensation of $11 per hour. The listing identifies the location by ZIP code 00983 and does not provide a municipality name. HCOA Fitness operates fitness clubs in Puerto Rico; this role supports club account management and member retention. The specialist follows up on overdue accounts, contacts customers, and offers options to help keep memberships active. Clear account records and coordination with the club manager support the club’s financial operations while maintaining service-oriented customer interactions.

What you'll do

• Manage overdue accounts and follow up on payment promises
• contact customers by phone and written communication
• offer alternatives to maintain active memberships
• handle account discrepancies, adjustments, and refunds when applicable
• record account actions in the system
• work with the club manager on account management
• provide solution-oriented service focused on retention.

What we're looking for

Skills & competencies

collectors

customer service

collections

account management

member retention

billing

bilingual spanish-english

puerto rico 00983

hcoa fitness

$11/hr

flexible schedule

weekend availability

free gym membership

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Free gym membership, opportunity for advancement, paid time off, training and development, and employee discounts.

Why this role

Requires Spanish-English bilingual ability, 1–3 years of collections or customer service experience, knowledge of billing and account processes, reliable transportation, and availability for flexible schedules including weekends. Benefits include free gym membership, paid time off, training and development, employee discounts, and advancement opportunities.

About the employer

HCOA Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.