Connect Ambassador

Job overview

The Connect Ambassador role is onsite in Kansas City, MO. Compensation is not specified. The position supports Connect’s customer service and community engagement activities, including education about energy-efficiency products and services. The ambassador welcomes customers, assesses their needs, answers basic questions, and directs them to self-service or a Connect Specialist. The role also supports community outreach, events, workshops, customer education, and facility operations.

What you'll do

• Greet customers and assess needs
• answer basic questions
• manage traffic flow
• assist customers with payments
• coordinate escalations with the facility team
• prepare and support events
• assist with workshops and seminars
• support customers during extended outages
• help open and close the facility
• gather event effectiveness and customer feedback data
• provide education about energy-efficiency products and services and process enrollments when applicable.

What we're looking for

Skills & competencies

connect ambassador

kansas city mo

customer service

community engagement

customer education

energy efficiency

event support

workshop support

payments

spanish advantage

apidel technologies

Work arrangement

• Weekend coverage required

Why this role

Spanish bilingual skills are an added advantage; requires a high school diploma and at least one year of customer service experience.

About the employer

Apidel Technologies is hiring for this role. Industry: Electric Power Distribution. Sector: 22.