Front Office Manager

Job overview

The Front Office Manager role is onsite in New Orleans, LA, with compensation of $40,000–$50,000 per year. City Express by Marriott New Orleans I-10 aims to provide efficient accommodations and genuine Marriott hospitality with a local New Orleans touch. This role leads daily front desk operations, including check-in and check-out, reservations, guest relations, and team leadership. It supports guest satisfaction and financial results by maintaining service standards and coordinating front office work.

What you'll do

• Oversee front desk operations and guest experience
• handle complaints, requests, and escalations
• manage room inventory, rates, and availability with the General Manager
• oversee check-in, check-out, cashiering, and Lightspeed PMS reservations
• schedule, train, coach, and evaluate associates
• uphold Marriott and City Express standards
• serve as Manager on Duty as required.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest relations

front desk

lightspeed pms

marriott standards

bonvoy

team leadership

new orleans la

nola opco

$40k–$50k/year

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid vacation and sick leave, discounted Marriott hotel stays, and access to Marriott training and development programs.

Why this role

Requires Marriott-branded front office experience and Lightspeed PMS proficiency. Marriott Explore Rate hotel discounts and access to global training and development programs are listed.

About the employer

NOLA OPCO LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.