Front Desk Manager

Job overview

The Front Desk Manager role is onsite in New York, NY. The stated pay range is $35–$36 per hour. Crescent Hotels & Resorts’ Front Office team works to provide exceptional guest experiences. The manager assists the Front Office Manager with daily front desk and night audit operations, leads by example on guest service, and supports the hiring, training, supervision, and development of front desk agents and night auditors. The role also monitors service quality, guest satisfaction, operational efficiency, and financial measures.

What you'll do

• Coordinate with the Front Office Manager and oversee front desk and night audit operations
• work shifts with front desk agents and night auditors
• assist with recruiting, hiring, training, coaching, evaluating, and recognizing staff
• monitor service quality, operational efficiency, guest satisfaction, standards compliance, and financial measures
• identify performance gaps and implement corrective measures.

What we're looking for

Skills & competencies

front desk manager

new york ny

crescent hotels & resorts

hospitality

front office

guest service

night audit

team leadership

hotel operations

$35–$36 per hour

flexible scheduling

travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for eligible associates and family members, 401(k) matching, flexible scheduling, and discounts at Crescent-managed properties in North America.

Why this role

The role combines front desk and night audit oversight with team development and hotel service-quality monitoring.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.